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ServiceNow CIS-HAM Certification Exam is a valuable credential for professionals who want to demonstrate their expertise in hardware asset management with ServiceNow. Certified Implementation Specialist - Hardware Asset Management certification validates a candidate's technical skills and knowledge in managing hardware assets and helps them advance their career in this field. By obtaining this certification, candidates can enhance their job prospects and gain recognition in the industry as a ServiceNow HAM expert.

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The CIS-HAM Certification is suitable for IT professionals who are responsible for managing hardware assets in their organization. Certified Implementation Specialist - Hardware Asset Management certification can be beneficial for IT asset managers, IT operations managers, IT procurement managers, and IT service desk analysts. By obtaining this certification, individuals can demonstrate their expertise in implementing and managing hardware asset management processes using the ServiceNow platform.

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q89-Q94):

NEW QUESTION # 89
What do certification filters define?

A. What fields are displayed for certification
B. The percentage of tasks required for the certification to be considered complete
C. The assets to be certified
D. When the certification is performed

Answer: C

Explanation:
Explanation
Certification is a process of verifying the accuracy and completeness of asset data in the ServiceNow system1 Certification filters define the criteria for selecting the assets that need to be certified, such as asset class, model, location, department, etc.2 Certification filters are used to create certification tasks, which are assigned to certifiers who are responsible for reviewing and updating the asset data3 Certification filters can be created and managed from the Certification Filters module under Hardware Asset Management application4 References: 1: Certification Overview - ServiceNow 2: Create a certification filter - ServiceNow 3: Certify assets - ServiceNow 4: Certification Filters module - ServiceNow

NEW QUESTION # 90
What are the key steps for importing asset data? (Choose three.)

A. Load data
B. Run transform map
C. Consolidate data
D. Create transform map
E. Update transform map
F. Merge transform maps

Answer: A,B,D

Explanation:
Explanation
Create transform map: A transform map is a set of field mappings that determine how the source data in the import set table is transformed into the target data in the hardware asset table. You can create a transform map by using the Load Data UI page, or by navigating to System Import Sets > Create Transform Map. You need to specify the source table, the target table, and the field mappings between them. You can also define coalesce fields, which are used to prevent duplicate records from being created or updated. For example, you can use the asset tag or the serial number as a coalesce field.
Load data: To load data into the import set table, you need to select a data source, such as a file, a JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import Sets > Load Data. You need to specify the source type, the file name or the connection URL, the sheet number and the header row (if using a file), and the import set table name. You can also preview the data before loading it into the table.
Run transform map: To run the transform map, you need to navigate to System Import Sets > Transform Maps, and select the transform map that you created. You can then click on the Run Transform button, which will execute the field mappings and transform the data from the import set table to the hardware asset table. You can also view the transformation history, the transformation statistics, and the transformation log to monitor the progress and the results of the transformation.
References:
Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles.
Getting Started with ServiceNow Hardware Asset Management, which provides general procedures and forms for performing asset lifecycle management activities in ServiceNow.

NEW QUESTION # 91
When creating a stock rule that replenishes from a vendor, what is a primary requirement for the warehouse stockroom? Choose 2 answers

A. The stockroom manager must have a valid mobile phone
B. The stockroom manager must have a valid email address
C. The stockroom must have an assigned manager
D. The stockroom manager must have a valid time zone
E. The stockroom must have an assignment group

Answer: B,C

Explanation:
According to the ServiceNow Hardware Asset Management documentation, a stockroom is a location where assets are stored and managed. A stockroom must have an assigned manager who is responsible for overseeing the stockroom operations and inventory. The stockroom manager must have a valid email address to receive notifications and alerts related to the stockroom, such as low stock levels, stock transfers, and stock orders.
The other options are not primary requirements for the warehouse stockroom. The stockroom does not need to have an assignment group, a valid time zone, or a valid mobile phone.

NEW QUESTION # 92
Which of the following are valid contract states during a contract's lifecycle? (Choose four.)

A. Expired
B. Renegotiated
C. Canceled
D. Renewed
E. Active
F. Extended
G. Draft

Answer: A,C,E,G

Explanation:
Explanation
A contract is a record that defines the terms and conditions of an agreement between your organization and a vendor or a manufacturer12.
A contract has a state field that indicates the current status of the contract in its lifecycle12.
The valid contract states are12:
Draft: The contract is being created or edited and has not been finalized or approved yet.
Canceled: The contract has been canceled before it became active or expired.
Active: The contract is in effect and the terms and conditions are being fulfilled by both parties.
Expired: The contract has reached its end date and is no longer valid or enforceable.
Therefore, the correct answer is A. Draft, B. Canceled, E. Active, and G. Expired, as these are the valid contract states during a contract's lifecycle.
References: 1: Contract and renewal management - ServiceNow 2: Contract Management - Product Documentation: Tokyo - ServiceNow

NEW QUESTION # 93
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

A. Plugin issues
B. Missing data
C. Invalid transform map
D. Missing transform map

Answer: B

Explanation:
Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record. References:
* Hardware model normalization
* Normalize hardware models
* Create a content library record

NEW QUESTION # 94
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